CLIC Customer Service Survey 2020

Purpose

The work of the Enterprise Committees, Working Groups, and Consortium Groups is essential within the CTSA consortium to help continue to move research from bench to bedside to curbside. At CLIC, we want to help ensure we are providing the best possible service to enable the Lead Teams of all groups to work effectively and efficiently. Please provide your feedback on what we are doing well and ways we can serve the groups better.

Executive Summary

Summary not yet available.

Distributed Date
Files

Please log in to access this content

Instrument Fields
Order Instrument Field
1

Please indicate which Enterprise Committee/Consortium Group(s) you currently lead.

2

Please specify Other Enterprise Committee/Consortium Group(s) you currently lead.

3

Please indicate your role(s) in the Enterprise Committee/Consortium Group(s).

4

Please specify Other role(s) in the Enterprise Committee/Consortium Group(s).

5

How satisfied are you with the coordination support your team receives?

6

Please indicate how often CLIC coordination staff were clear in their written communication.

7

Please indicate how often CLIC coordination staff were clear in their verbal communication.

8

Please indicate how often CLIC coordination staff informed me of the information/resources CLIC provided.

9

Please indicate how often CLIC coordination staff kept me informed about the status of my requests.

10

Please indicate how often CLIC coordination staff met agreed upon deadlines.

11

Please indicate how often CLIC coordination staff provided high quality meeting summaries, agendas and slides.

12

Please indicate how often CLIC coordination staff enabled the Lead Team and group to do their tasks more effectively.

13

Please indicate how often CLIC coordination staff were approachable.

14

Please indicate how often CLIC coordination staff were courteous.

15

Please indicate how often CLIC coordination staff were helpful.

16

How frequently did you access the Consortium Group Web Pages?

17

How frequently did you access the Enterprise Committee Web Pages?

18

How frequently did you access the Working Group Web Pages?

19

How frequently did you access Your Group's Google Drive(s)?

20

Please tell us how satisfied you are with the timeliness of responses when reaching out to your coordinator.


Submitted by Laura Hassinger on Fri, 03/05/2021 - 14:24