Research IT Support Analyst - University of Iowa

The University of Iowa Institute for Clinical and Translational Science (ICTS) Biomedical Informatics Core is seeking a research IT support analyst to be primarily responsible for providing direct support, consultation, guidance, and training to users, and to identify technical solutions for both the ICTS and its supported user community of researchers. Also assist researchers with data needs through query design and consultations. This position will work with a wide variety of faculty, staff, and students to assist in their research efforts and will require strong communication skills and an understanding of the research process to facilitate technology solutions for research teams. Lastly, this position will support the daily operations of the ICTS, and assist with technology planning in an effort to maximize user and organizational effectiveness.

Qualifications: Skills

Duties to include but not limited to:

Provide IT implementation and maintenance support for a variety of research services and tools.
May perform helpdesk functions and/or direct user support.
Troubleshoot assigned applications and customer reported issues.
Provide in-depth support to a range of issues for research services and tools.
Provide basic one-on-one guidance and consultation to users.
Translate customer needs to technical teams.
Development business requirements based on consultations.
Provide basic one-on-one instruction.
Provide training utilizing appropriate technology.
Provide basic documentation of user support activities/incidents.
Update existing documentation of support services.
Provide input in the development of new service-level documentation.
Assist the Project Manager and Service Manager with the implementation of approved projects, providing project support and services.
May participate in the planning process for developing operating procedures, guidelines, and policies.
Make recommendations based on customer support experience and feedback, advocating for customer needs.

Qualifications: Experience

Education Qualifications
A Bachelor’s degree in Data Analytics, Data Science, Informatics, Instructional Technology, Information Science, Health Care related degree, or other related degree or an equivalent combination of education and related experience in information technology support or healthcare may also serve to meet these minimum requirements.

Experience Requirements
Experience, typically 6 months -1 year in customer service or managing customer relationships.
Experience with requirements elicitation and documentation for projects and initiatives.
Demonstrated ability to quickly learn and adapt to new technologies.
Demonstrated interpersonal, verbal and written communication skills; the ability to explain technology concepts to non-technical faculty, staff and students.
Demonstrated ability to use a systematic troubleshooting approach to identify and resolve technical problems.
Experience developing and maintaining reference documents for both external use (customers/clients) and internal use (knowledge management).
Experience working on cross-functional teams.

Highly Desired Qualifications:
Familiarity databases, healthcare data, research data collection, or electronical medical record data.
Familiarity with medical coding and medical terminology.
Familiarity of query logic.
Experience working in a Health Care IT environment.

Desirable Qualifications
Experience, usually 6 months-1 year, providing technical support in an information technology environment.
Experience supporting information technology in a higher educational setting, academic healthcare or academic research environment.
Experience delivering customer support for information technology.
Experience supporting information technology in a higher educational setting, academic healthcare or academic research environment.
Understanding of HIPAA, FERPA and FISMA.
Experience with Project Management fundamentals.

Qualifications: Education
Bachelor's degree
How to apply

Application Process: In order to be considered, applicants must upload a resume and cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position on using requisition #21003164.

Job openings are posted for a minimum of 14 calendar days. Applications will be accepted until 11:59 PM on July 30, 2021.

Successful candidates will be subject to a criminal background check.

Please note regarding references: Five professional references will be requested and required at a later step in the recruitment process.

This position is not eligible for University sponsorship for employment authorization.

Employer Job ID
Job Family
Job Type

Iowa City, IA
United States

Last modified
Monday, August 30, 2021 - 08:00